Last Updated: January 15, 2026 | Effective Date: January 15, 2026
1. Introduction
Welcome to the jp118 Privacy Policy. This document explains how jp118 ("we," "us," or "our") collects, uses, stores, protects, and shares personal information obtained from users ("you" or "Member") of our online gaming platform located at https://jp118.cam (the "Platform" or "Website"). We are committed to protecting your privacy and handling your personal data with transparency, security, and respect for your rights.
This Privacy Policy applies to all personal information collected through our website, mobile applications (if applicable), customer support channels, and any other services we provide. By creating an account on jp118, depositing funds, or using any of our services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
If you do not agree with any aspect of this Privacy Policy, you must immediately cease using jp118 services and contact our customer support to request account closure and data deletion in accordance with applicable law. We encourage you to review this Privacy Policy periodically as we may update it from time to time to reflect changes in our practices, legal requirements, or industry standards.
2. Data Controller Information
jp118 acts as the data controller for the personal information collected through our platform. This means we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws and regulations.
Our platform is designed specifically for Indonesian residents aged 21 and above, and we process data in accordance with international best practices for online gaming operators. While our primary user base is located in Indonesia, our data processing infrastructure may involve international elements as detailed in the International Data Transfers section below.
For all privacy-related inquiries, data access requests, or concerns about how your personal information is handled, please contact our Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy.
3. Information We Collect
jp118 collects various categories of personal information to provide, maintain, and improve our services. The information we collect includes:
3.1 Information You Provide Directly
- Account Registration Data: When you create a jp118 account, we collect your full name, date of birth, email address, mobile phone number, residential address, username, and password. This information is necessary to establish and maintain your account, verify your age, and comply with our legal obligations.
- Identity Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may collect copies of government-issued identification (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), and proof of payment method ownership. These documents are securely encrypted and stored in compliance with international data protection standards.
- Financial Information: We collect payment method details including bank account numbers, e-wallet account information (OVO, DANA, GoPay), transaction amounts, deposit and withdrawal history, and related financial data necessary to process your payments and withdrawals. Note that we do not store full credit card numbers or sensitive payment card information; such data is processed securely by our licensed payment service providers.
- Communications: When you contact our customer support team via live chat, email, WhatsApp, or Telegram, we collect the content of your messages, support tickets, and any attachments you provide. This information helps us resolve your inquiries and improve our service quality.
- Marketing Preferences: We collect your preferences regarding promotional communications, newsletters, and bonus offers. You can update these preferences at any time through your account settings.
3.2 Information Collected Automatically
- Device and Technical Information: We automatically collect information about the device you use to access jp118, including device type, operating system, browser type and version, IP address, device identifiers, screen resolution, and mobile network information.
- Usage Data: We track your interactions with the platform including pages visited, games played, bets placed, time spent on various sections, click patterns, session duration, and feature usage. This data helps us understand user behavior and improve our services.
- Location Data: We collect general geographic location information based on your IP address to comply with geographic restrictions and licensing requirements. We do not track precise GPS location unless you explicitly grant permission through your device settings.
- Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to recognize your device, maintain session state, remember your preferences, analyze usage patterns, and deliver personalized content. See Section 10 for detailed information about our cookie practices.
3.3 Information from Third Parties
- Payment Processors: We receive transaction confirmation, payment status updates, and fraud detection signals from third-party payment service providers including Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay).
- Identity Verification Services: We may use third-party identity verification services to validate the authenticity of submitted documents and prevent fraud.
- Game Providers: Our game suppliers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) provide us with gameplay data including game rounds played, bets placed, wins and losses, and game-specific interactions.
- Fraud Prevention Partners: We work with specialized fraud detection and prevention services that provide risk scores, behavioral analysis, and suspicious activity alerts to protect both jp118 and our members from fraudulent transactions.
4. How We Use Your Information
jp118 uses the collected personal information for the following purposes:
- Account Management: To create and maintain your account, authenticate your identity, process login requests, manage account settings, and provide personalized account services.
- Service Delivery: To process deposits and withdrawals, execute bets and wagers, deliver game content, calculate and credit winnings, apply bonuses and promotions, and fulfill all contractual obligations related to your use of jp118 services.
- Regulatory Compliance: To verify your age (21+ requirement), confirm your identity through KYC procedures, comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations, respond to legal requests and court orders, and fulfill licensing obligations imposed by gaming authorities.
- Security and Fraud Prevention: To detect and prevent fraudulent activities, unauthorized account access, payment fraud, bonus abuse, collusion, and other prohibited activities. We analyze usage patterns, betting behavior, and technical signals to identify suspicious activity and protect the integrity of our platform.
- Customer Support: To respond to your inquiries, resolve technical issues, investigate complaints, provide assistance with gameplay questions, and maintain communication records for quality assurance and training purposes.
- Marketing and Communications: To send promotional offers, bonus announcements, newsletter content, platform updates, and other marketing communications when you have opted in to receive such messages. You may unsubscribe from marketing emails at any time using the link provided in each message.
- Platform Improvement: To analyze usage trends, conduct A/B testing, identify popular games and features, optimize user interface design, develop new services, and enhance overall platform performance and user experience.
- Responsible Gaming: To monitor gambling behavior for signs of problem gambling, enforce deposit limits and self-exclusion requests, provide reality check notifications, and support our responsible gaming initiatives as detailed in our Responsible Gaming page.
- Financial Reporting: To generate internal financial reports, calculate taxes where applicable, conduct audits, and maintain accurate financial records in compliance with accounting standards and regulatory requirements.
- Legal Defense: To establish, exercise, or defend legal claims, respond to litigation, comply with discovery requests, and protect jp118's legal rights and interests.
5. Legal Basis for Processing
jp118 processes your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions) including account creation, payment processing, service delivery, and withdrawal fulfillment. Without this data, we cannot provide jp118 services to you.
- Legal Obligation: Processing is required to comply with applicable laws and regulations including age verification, KYC/AML requirements, tax reporting, license conditions, and responses to lawful requests from authorities.
- Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, security monitoring, platform improvement, customer support, and internal analytics, provided these interests do not override your fundamental rights and freedoms.
- Consent: Where required by law, we obtain your explicit consent for certain processing activities such as marketing communications, optional cookies, and any processing not covered by the above legal bases. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
6. Information Sharing and Disclosure
jp118 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients when necessary:
- Payment Service Providers: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet operators (OVO, DANA, GoPay) receive transaction information necessary to process your deposits and withdrawals.
- Game Suppliers: Premium game providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and others receive limited user identifiers and session data to deliver game content and track gameplay for RTP verification purposes.
- Identity Verification Services: Third-party KYC and AML compliance providers receive identification documents and personal data necessary to verify your identity and screen against sanctions lists, politically exposed persons (PEP) databases, and fraud databases.
- Technology Service Providers: Cloud hosting providers, content delivery networks (CDNs), email service providers, SMS gateways, customer support software vendors, and other technical infrastructure partners receive data necessary to operate and maintain the jp118 platform.
- Professional Advisors: Lawyers, accountants, auditors, and consultants receive personal data when necessary for legal advice, financial auditing, regulatory compliance, and business consulting purposes.
- Regulatory Authorities: Gaming license authorities, financial regulators, tax authorities, law enforcement agencies, and courts receive information when required by law, license conditions, court orders, subpoenas, or official investigations.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal data may be transferred to the successor entity subject to the same privacy protections outlined in this Privacy Policy.
All third parties with whom we share data are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws. We conduct due diligence to ensure our partners maintain appropriate security standards.
7. Data Security Measures
jp118 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security program includes:
- Encryption: All data transmitted between your device and jp118 servers is protected using 256-bit SSL/TLS encryption, the same standard used by banks and financial institutions. Sensitive data stored in our databases is encrypted at rest using industry-standard encryption algorithms.
- Access Controls: Personal data is accessible only to authorized personnel who require access to perform their job functions. We enforce strict access controls, multi-factor authentication for employee accounts, and the principle of least privilege to minimize data exposure.
- Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), and regular vulnerability scanning. We maintain 24/7 security monitoring to detect and respond to potential threats.
- Data Segregation: Player funds are maintained in segregated accounts separate from operational funds. Personal data is logically separated by function and access level to limit potential breach impact.
- Regular Security Audits: We conduct regular penetration testing, security audits, and compliance assessments performed by independent third-party security firms. Identified vulnerabilities are promptly remediated according to risk priority.
- Employee Training: All jp118 staff receive mandatory data protection and security awareness training. Employees handling sensitive data undergo additional specialized training on privacy best practices.
- Secure Development: Our software development follows secure coding practices including code reviews, automated security testing, and vulnerability scanning integrated into our development pipeline.
- Incident Response: We maintain a documented incident response plan to detect, contain, investigate, and remediate security incidents. In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.
While we implement robust security measures, no system is completely immune to threats. You also play a role in protecting your data by choosing strong passwords, enabling two-factor authentication, not sharing your login credentials, and promptly reporting any suspicious account activity to our support team.
8. Data Retention Period
jp118 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Active Accounts: Data for active accounts is retained indefinitely while your account remains open and in good standing.
- Closed Accounts: Following voluntary account closure, we retain essential account data for 7 years to comply with financial record-keeping requirements, AML regulations, and potential legal claims. After this period, data is securely deleted or anonymized.
- Identity Verification Documents: KYC documents are retained for 7 years following account closure or last transaction, whichever is later, as required by international AML standards.
- Transaction Records: Financial transaction history including deposits, withdrawals, bets, and winnings is retained for 7 years for tax, audit, and regulatory compliance purposes.
- Communications: Customer support communications are retained for 3 years for quality assurance, training, and dispute resolution purposes.
- Marketing Consent: Marketing preference records are retained until you withdraw consent or for 3 years from your last interaction with jp118, whichever is earlier.
- Technical Logs: Server logs, security logs, and technical diagnostic data are typically retained for 12 months unless longer retention is required for ongoing security investigations.
- Legal Hold: Data may be retained beyond standard periods when required for ongoing litigation, regulatory investigations, or valid legal claims.
Upon expiration of the applicable retention period, personal data is securely deleted using industry-standard data destruction methods or irreversibly anonymized for statistical purposes.
9. Your Privacy Rights
Subject to applicable law and certain legal limitations, you have the following rights regarding your personal data:
- Right of Access: You may request confirmation of whether jp118 processes your personal data and obtain a copy of that data along with information about processing purposes, categories, recipients, and retention periods.
- Right to Rectification: You may request correction of inaccurate personal data or completion of incomplete data. You can update most account information directly through your account settings.
- Right to Erasure (Right to be Forgotten): You may request deletion of your personal data when it is no longer necessary for the purposes collected, you withdraw consent (where consent was the legal basis), you object to processing, or the data was unlawfully processed. This right is subject to limitations including our legal obligations to retain data for regulatory compliance.
- Right to Restriction: You may request restriction of processing your personal data in certain circumstances including when you contest data accuracy, processing is unlawful but you oppose deletion, or you need the data for legal claims.
- Right to Data Portability: You may request a copy of personal data you provided to jp118 in a structured, commonly used, and machine-readable format and have it transmitted to another controller where technically feasible.
- Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests or we need the data for legal claims.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority if you believe your privacy rights have been violated.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to your request within 30 days. Identity verification may be required before we can process your request to prevent unauthorized disclosure of personal data.
10. Cookies and Tracking Technologies
jp118 uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you across sessions and remember your preferences.
Types of Cookies We Use:
- Essential Cookies: Required for core platform functionality including login, session management, security, and fraud prevention. These cookies cannot be disabled as they are necessary for the platform to operate.
- Performance Cookies: Collect anonymous usage statistics including pages visited, time spent, click patterns, and error messages. This data helps us identify technical issues and improve platform performance.
- Functionality Cookies: Remember your preferences such as language selection, display settings, favorite games, and last login time to provide a personalized experience.
- Advertising Cookies: Track your interactions with promotional content to measure campaign effectiveness and deliver relevant offers. These cookies do not track your activity on other websites.
You can manage cookie preferences through your browser settings. However, disabling essential cookies will prevent you from accessing certain platform features and may degrade user experience. Most browsers accept cookies by default, but you can configure your browser to reject cookies or alert you when cookies are being sent.
11. International Data Transfers
jp118 primarily serves Indonesian residents, but our technical infrastructure and third-party service providers may be located in various jurisdictions worldwide. Your personal data may be transferred to, stored, and processed in countries outside Indonesia that may have different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place including:
- Transfers to jurisdictions recognized as providing adequate data protection under international standards.
- Standard Contractual Clauses (SCCs) approved by relevant authorities ensuring recipient obligations to protect transferred data.
- Binding Corporate Rules for transfers within multinational service provider groups.
- Your explicit consent where required by applicable law for transfers to specific countries.
All international transfers comply with applicable data protection laws and regulations. You may request more information about the safeguards applied to your specific data transfers by contacting our Data Protection Officer.
12. Protection of Minors
jp118 services are strictly intended for adults aged 21 years and older. We do not knowingly collect, maintain, or use personal information from individuals under 21 years of age. Underage gambling is illegal and a serious violation of our Terms and Conditions.
We implement age verification measures including:
- Mandatory date of birth declaration during account registration.
- Identity document verification (KYC) requiring government-issued photo ID showing date of birth.
- Ongoing monitoring for suspicious underage activity patterns.
- Immediate account suspension upon detection of underage use.
If we discover that we have inadvertently collected personal information from an individual under 21 years of age, we will immediately delete that information from our systems and permanently close the associated account. Any funds deposited will be returned to the source after deducting any winnings, which will be confiscated.
Parents and guardians should monitor their children's internet usage and ensure minors do not access gambling websites. If you believe a minor has provided personal information to jp118, please contact us immediately at [email protected] so we can take appropriate action.
13. Changes to Privacy Policy
jp118 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, technology, or business operations. When we make changes, we will update the "Last Updated" date at the top of this document.
Material changes that significantly affect your privacy rights or how we use your personal data will be communicated through one or more of the following methods:
- Email notification to your registered email address.
- Prominent notice on the jp118 platform homepage.
- In-app notification upon your next login.
- Pop-up banner requiring acknowledgment of changes.
Your continued use of jp118 services following notice of Privacy Policy changes constitutes your acceptance of those changes. If you do not agree with the updated Privacy Policy, you should cease using our platform and contact customer support to close your account. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your Consent
By creating an account on jp118, submitting personal information, or using our services, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and processing of your personal data as described in this Privacy Policy. You confirm that you are at least 21 years of age and have the legal capacity to provide this consent. You understand that you may withdraw consent for certain processing activities at any time by contacting our Data Protection Officer, though withdrawal does not affect the lawfulness of processing based on consent before withdrawal.